Refund policy

We want every gift to land well. If something isn't right, here's how it works.

30-day returns

You can return unused items in their original packaging within 30 days of delivery.

Damaged or defective items

If an item arrives damaged, defective or not as described, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you.

How to start a return

Email randientservices@gmail.com with your order number and the reason for the return. We'll reply with return instructions. Please don't send items back without contacting us first, as returns sent without instructions can't be processed.

Return shipping

Return shipping on change-of-mind returns is paid by the customer. Return shipping on damaged, defective or incorrect items is on us.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5-10 business days.

Exceptions

Items that have been used, damaged after delivery, or are missing parts or packaging may not be eligible for a full refund. Gift cards and items marked final sale can't be returned.